Tuesday, April 28, 2009

McAfee launches free online cybercrime help center | Security - CNET News

McAfee launches free online cybercrime help center | Security - CNET News

CNET is reporting that Network Associates has announced they are opening a free cybercrime help center. The McAfee Cybercrime Help Center is being touted as a first-stop if you believe that your computer has been compromised by a virus, worm, or other malware.

I'm sure that this tool will be an excellent resource for McAfee to track trends in computer viruses and identity theft schemes, so it's no surprise that it's free, and I'd suspect that they will also be collecting marketing information from people who visit the site and complete their "assessement", however it's nice to see a company working with end-users to identify new threats and potentially track and resolve cybercrime related issues.

While the help center is free, it will be interesting to see if the solutions are entirely free... and what effect this new tool will have in the world of computer security software firms. Personally, I think that this is the first sign of a change in how companies like Network Associates and Symantec approach computer protection... it's obvious to me that user education is the only truly effective tool in the fight against cybercrime. Perhaps we're seeing a shift to a focus on training instead of merely relying on technical prevention?